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Service degradation for an issue with one of our Cloud infrastructure providers

» Published on Thu, 20 May 2021 14:00:00 +0000

  • Resolved

    The previously reported issue by the cloud provider was resolved at 22:30 UTC

    » Updated Fri, 21 May 2021 08:18:00 +0000
  • Update

    the problem is mitigated, waiting for the cloud provider to close its incidents

    » Updated Thu, 20 May 2021 17:54:00 +0000
  • Update

    We have detected a network issue with one of our Cloud infrastructure providers.

    Mitigation work is currently underway by our engineering team. Switching off 100% of traffic from the affected Cloud.

    » Updated Thu, 20 May 2021 16:24:00 +0000
  • Investigating

    Hello, As of approximately 14:00 UTC today we have been experiencing a service degradation. Our team is working to resolve the issue and will revert as soon as service returns to normal. Please accept our apologies for the resultant impact to the service, and our assurance the issue is being given high priority.

    » Updated Thu, 20 May 2021 16:15:00 +0000

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